Members of the Federation have been thoroughly vetted and their customers may be assured that they are totally dedicated to ensuring complete satisfaction with every installation carried out.
Each member has demonstrated sound business management, financial stability and a commitment to maintain those standards required by the Federation.
Member companies are indeed the elite within the industry and they have at their disposal at all times our complete range of services to be offered to all customers.
The Plastics Window Federation is the only organisation to offer a comprehensive examination of the ability of members’ sales staff to answer the wide range of questions posed by potential customers.
Deposit Indemnity Scheme
All customers of member companies can rest assured that the Federation’s Deposit Indemnity Scheme protects them against loss of deposit they pay in accordance with the terms and conditions prevailing in the Policy of Insurance.
Under the Deposit Indemnity Scheme, in the unlikely event that the member is unable to complete the work due to ceasing to trade, the Federation ensures that the outstanding work is completed to the original specification or as near as possible, at no additional cost.
FENSA / Certass
From 1st April 2002 the purchaser of replacement windows and doors is further protected as all such installations will fall under building regulation control.
All products offered by PWF members will conform to the new regulations, reducing u values and therefore CO2 emissions.
Each Installation will be certificated by FENSA / Certass, organisations set up to regulate it’s members and to ensure that the public are protected as a result of this change.
All customers of PWF members can be assured that from order date through installation and thereafter they will be afforded total security within the terms of insurance offered by the Federation via it’s members including deposit protection as well as installation.
This is a facility uniquely available to members of PWF, providing finance of all types to member companies and their customers.
This facility is available through Optima Consumer Credit Limited who are consumer credit brokers based in Sheffield and are able to offer home improvement loans in respect of the purchase of conservatories, windows and doors, roofline products etc.
They are able to provide all types of loans including secured and unsecured and indeed have a large portfolio of finance companies to help raise money for home improvements at very competitive rates.
Customer Complaints Procedure
In the event of you having a complaint against a member of the Federation, follow the procedure below.
Write to the Federation address (on the ‘contact us’ page) giving the following information.
Name of the company in question, details of the complaint, date the order was placed, date when the work was carried out, address at which the installation was carried out, address at which you can be contacted, telephone numbers Day/Evening.
What steps you have already taken to obtain satisfaction from the company, and what, if anything, they have done.
The criteria for insurance is that the installation has been completed by a member company and that the products installed were those constructed from PVC-U / Aluminium profiles.
Once an installation is completed the member installing company will make an online application for insurance.
The Federation will make application to the insurance company for acceptance.
The Federation will provide, online to the member installer, confirmation of acceptance.
The member installer will download the certificate of insurance and policy terms and forward to the customer.
Should the certificate not be received within 14 days of completion of works notification should be sent in writing to the Federation.
Once you have received your Certificate of Insurance please keep it in a safe place with your contract as these documents will be required in the events of a claim being made.